At rtrhendsetbaghubu Korea Ltd., we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.
You may cancel your order at any time prior to shipment. Once your cancellation request is processed, we will issue a full refund to your original payment method. To cancel an order, please contact our customer service team immediately after placing your order. Cancellations cannot be processed once the order has entered the shipping phase.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be rejected or subject to a partial refund at our discretion.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. You are responsible for all return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Upon receipt and inspection of your returned item, we will send you an email notification confirming the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. The exact timing of the refund depends on your financial institution's processing times.
Please note that shipping costs are non-refundable unless the return results from our error. For returns that qualify for free return shipping, we will deduct the original shipping charges from your refund amount.
If you haven't received your refund within the specified timeframe, please first check your bank account or credit card statement. Some financial institutions may require additional time to process the transaction. If your refund still hasn't appeared, please contact your bank or credit card company directly.
If you've completed these steps and still haven't received your refund, please contact our customer service team with your order number and payment details. We will investigate the matter and work with our payment processor to resolve any issues promptly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: rtrhendsetbaghubu Korea Ltd.
Address: 145 Teheran-ro, Gangnam-gu, Seoul 06132, South Korea
Phone: +82 2 624 9150
Email: [email protected]
Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM KST, excluding national holidays.
